Shipping policy

Shipping Policy

Order Processing

Orders are typically processed within 2 business days excluding weekends and holidays.

Processing times may vary during high-volume periods, product launches, or holidays.

Shipping Restrictions

Ketoret Bio does not ship kratom products to jurisdictions where kratom is restricted or prohibited.

Current Restricted Areas

Alabama
Arkansas
Indiana
Louisiana
Rhode Island
Vermont
Wisconsin
California (San Diego and Oceanside)
Florida (Sarasota County)
Illinois (Jerseyville, Alton, and Edwardsville County)
Mississippi (Alcorn, Calhoun, Itawamba, Lowndes, Lee, Monroe, Noxubee, Pearl River, Prentiss, Tippah, Tishomingo, and Union County)
Colorado (Denver, and the towns of Parker and Monument)

Customers are responsible for understanding local laws before placing an order.

Orders submitted to restricted locations may be canceled prior to shipment.

Shipping Carriers

Ketoret Bio may utilize carriers including:

USPS
UPS
FedEx
Freight providers for wholesale shipments

Carrier availability may vary depending on destination and order size.

Tracking Information

Tracking details are typically provided once an order has been processed and shipped.

Please allow time for carrier tracking systems to update.

Wholesale Shipping

Wholesale and bulk orders may require additional processing, freight coordination, palletization, or scheduling depending on volume and destination.

Estimated lead times for wholesale shipments may vary.

For large wholesale orders or distribution inquiries, please contact:
[INSERT WHOLESALE CONTACT INFORMATION]

Incorrect Addresses

Customers are responsible for ensuring shipping information is accurate prior to order submission.

Ketoret Bio is not responsible for delays, losses, or additional shipping costs caused by incorrect or incomplete addresses.

Lost, Stolen, or Delayed Packages

Once a shipment has been transferred to the carrier, delivery timelines are subject to carrier operations.

Ketoret Bio is not responsible for carrier delays, lost packages marked as delivered, weather disruptions, or transit interruptions outside of our control.

Customers experiencing delivery issues should contact the carrier directly before reaching out to our support team.

Refused Shipments & Returned Orders

Orders returned due to refusal, restricted destination issues, or invalid delivery information may be subject to additional shipping fees or restocking charges.